Can I choose my Nanny?

By registering with Sydney North Shore Nannies you have access to meeting as many nannies as you need to, to find the one that’s right for you. In most cases, we will select 2-3 candidates, and email you their details. If you like their profile, we will ask them to call you to arrange an interview with you – usually in your home, so they can meet the children. This meeting is an opportunity to get to know the nanny and see how they interact with your children. Take note of how comfortable you feel, go through your children’s routine, and show them round, allowing them to ask questions. When you meet your perfect nanny you’ll just know!

For casual positions, or short-notice bookings, this process may not always be possible, so in some situations we will select the best candidate for you, and they will call you prior to arriving at your house to confirm all the details. Rest assured, the nanny that arrives will be suitably experienced to care for your children while you enjoy a night off!

In the unlikely event that we cannot find the right nanny for you, we will refund your registration fee 100% – that’s how much we believe in ourselves!

Can I claim the government rebate for a nanny?

Currently, we cannot provide the CCB or CCR for fees to pay your nanny.

What do my fees pay for?

All of our Nannies and Babysitters have full public liability insurance, so any accidental property or vehicle damage, or medical expenses related to an unforeseen injury are fully covered. More information about insurance is included in your introduction pack. Sydney North Shore Nannies is always there for you; if you are having an issue with your nanny and feel awkward or uncomfortable bringing it up with them, we can act as a mediator. If the situation cannot be resolved, we will find you a new nanny without hesitation, if that’s the decision you make.

One of the many benefits of being a Sydney North Shore Nannies family is that we can usually find you a replacement nanny, if your regular nanny is sick or needs a day off for personal reasons. In most cases, we will try to have a ‘back-up’ nanny for you, who you may already have met during the interview process. Even with short notice*, we can usually find a suitable replacement, so you don’t have to take a day off work, or rush the children over to Grandma’s house!

*Sydney North Shore Nannies will exhaust all avenues to find a replacement nanny with short notice, but unfortunately, we are not miracle-workers, and sometimes a replacement cannot be found. Luckily, these moments are few and far-between!

What is your refund/cancellation policy?

If cancellation of a nanny is made with less than 12 hours notice, a cancellation fee of $33 will be charged to the client and of which $20 will be forwarded onto the nanny.

In the unfortunate circumstance where a nanny cannot be found on the requested date/s, a full refund of the booking fee will be given.

This full refund of the booking fee also applies if the booked nanny cancels or no-shows to the booking and a replacement nanny cannot be found.

No refunds will be provided for cancellations by clients due to change of mind or circumstances.

Do I need to pay my nanny for fuel? What about car insurance?

If you require your nanny to use his/her own car to transport the children, then a fuel allowance of $0.80 per km is payable on top of the nanny’s hourly wages. This amount is updated regularly by the ATO.

If a car is provided for the use of the nanny, it is the client’s responsibility to provide full insurance coverage.

Do I need to take out Work Cover?

In NSW, where your employee earns more than $7500 per annum you may be required to take out work cover. Please refer to the links below:

Information: http://workersinsurance.icare.nsw.gov.au/premiums-and-policies/workers-insurance-for-your-business

Application: https://insurance.icare.nsw.gov.au/apex/prequotequestionnaire

Do you provide payroll service?

No, however our clients can engage the services of our partner payroll agency www.domesticpayroll.com.au who can undertake all PAYG obligations on their behalf.

Do your nannies have Public Liability Insurance?

Yes, our nannies are covered by Public Liability Insurance for up to $10,000,000 worth of damages (insurance brochure included in Introductory Pack and can be provided on request). If a client chooses to make a claim, they shall be responsible for payment of the $250 excess.

If the damage is less than $250, the agency cannot assist with the claim and suggests that the Client pursue the claim through their own home insurance policy which may have a lower excess.